Return & Exchange Policy

✅ Eligibility for Returns

• Request must be made within 7 days of receiving the order.
• Items must be unused, unworn, and in their original condition.
• Return must include original packaging, tags, and invoice.
• Damaged, defective, or incorrect products are eligible.

❌ Items Not Eligible for Return

• Used, washed, or altered items.
• Products bought on sale or promotion.
• Items marked as "non-returnable".
• Products without original packaging or invoice.

🔄 Exchange Policy

We offer free exchanges in the following cases:

• Size issues (if available in your required size).
• Incorrect item received.

Please contact us within 3 days of delivery to request an exchange.

💸 Refund Policy

• Approved refunds will be issued via original payment method or as store credit.
• Refunds take approximately 5–7 business days.

🚚 Return Shipping

• For incorrect, damaged, or defective items, Venta.pk covers return shipping.
• For all other returns, the customer is responsible for shipping charges.

📩 How to Request a Return

1. Email us at support@venta.pk or WhatsApp at +92 XXX XXX XXXX.
2. Provide your Order ID, reason for return, and photos if needed.
3. Our support team will guide you through the process.

📍 Important Notes

• Returns without prior approval will not be accepted.
• Venta.pk reserves the right to deny any return that does not meet our policy.